Our client are currently seeking a Customer Service Coordinator to work in their busy and expanding Engineering Department.
Predominantly you’ll be managing the diaries of a team of engineers but in addition, you’ll also be responsible for:
- Booking Preventative and Corrective maintenance visits for multiple engineers
- Invoicing Engineers Visits.
- Ensure all Client Account Administration is accurate and up to date.
- Supply Analysis reports to Management as requested for their weekly/monthly meetings.
- Liaise with Managers on a daily/weekly basis, giving updates on jobs, difficult customers, queries with Engineers etc.
- Passively acquiring new Service Contracts.
- General Correspondence.
- Adhoc tasks as requested by a Manager/Director.
To be successful in this role you will need to have:
- Strong Organisational Skills: You need to manage multiple tasks and schedules efficiently, ensuring that services are delivered on time.
- Excellent Communication: Have clear and effective communication with clients, engineers, and team members. This includes listening to clients needs and conveying instructions accurately.
- Problem-Solving Abilities: Being able to quickly address and resolve issues that arise during the day.
- Customer Service Orientation: A coordinator should be empathetic and patient, understanding and addressing client concerns to ensure satisfaction.
- Adaptability: The ability to adapt to changing circumstances and handle unexpected challenges is important in maintaining smooth operations.
- Teamwork: Collaborating effectively with other team members and service providers to ensure cohesive service delivery.
- Attention to Detail: Ensuring that all aspects of service delivery are executed accurately and efficiently.
In return you will receive:
- Salary- From £26,000.00 to £28,000.00 (DOE)
- 24 days annual leave plus bank holidays
- Commission on all new Service Contracts won
- Company Pension
- Company Benefits scheme which gives you discounts on your shopping, travel, gym memberships etc. It also gives you access to professional services such as a 24/7 online GP
Additional benefits include:
- Commission pay
- Company pension
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- No weekends
Mego Employment Ltd operates as both an employment agency for permanent staff and an employment business for temporary workers.
